Terms and Policies
Privacy Policy
Millions of users around the world use and enjoy Softnyx’s websites, products, and services every day.
We sincerely appreciate the trust you place in our products and services.
Softnyx Peru S.A.C. (RUC 20535931861, hereinafter referred to as “Softnyx”), as a subsidiary of Softnyx, collects personal and non-personal data (collectively, the “Information”) for the purpose of providing a better gaming experience. Softnyx acts as the data controller and is responsible for the processing of such Information, ensuring that all data is managed and processed securely.
We are responsible for how your Information is collected, used, and managed.
This Privacy Policy explains how personal data is processed on the integrated gaming website operated by Softnyx Peru S.A.C. We comply with Brazil’s LGPD, Argentina’s Personal Data Protection Law (Law No. 25,326), and the European Union’s GDPR.
1. Introduction
Softnyx processes personal data in order to provide high-quality gaming services, always prioritizing user trust and data protection.
This Policy explains how we collect, use, share, and protect your Information.
This Policy applies to all Softnyx websites, products, and services (collectively, the “Assets”).
By downloading, accessing, using, playing, or otherwise interacting with any of our Assets (websites, games, services, etc.), you agree to the collection and use of your Information as described in this Privacy Policy.
Softnyx reserves the right to modify this Privacy Policy at any time. Updated versions will be made available by Softnyx, and users are encouraged to review this Policy periodically to stay informed of any changes.
We recommend reviewing this Policy periodically to stay informed of any changes.
When significant changes are made, Softnyx will notify users in accordance with applicable laws via email and website notices.
If you continue to use or interact with our Assets after such updates, you will be deemed to have accepted the latest version of this Policy.
1-1. Scope
This Policy applies to the following Softnyx Assets:
- Websites and online services: https://www.softnyx.com and gaming platforms operated by Softnyx
- Console games: Titles developed and distributed by Softnyx
- Mobile games and applications: Softnyx mobile games and apps
1-2. Exclusions
This Policy does not apply to:
Third-party sites and services
- External platforms accessible through Softnyx Assets, such as social login providers or payment processors. Softnyx is not responsible for the privacy practices of third parties.
- Examples include partner websites linked from Softnyx’s website (event ticket providers, advertising networks, etc.), which operate under their own privacy policies.
Recruitment-related information
Information provided when applying for employment at Softnyx is governed by separate recruitment policies.
2. Information We Collect
Softnyx combines collected Information to operate, personalize, and improve its Assets, as well as for marketing, promotions, gameplay features, and personalized communications regarding relevant updates.
Information Provided Directly by the User
You are not required to provide your real name. However, failure to provide certain required Information may limit account creation or service usage.
Required Information:
- Account ID
- Password
- Email address
- Country
- Date of birth
- Gender
Mandatory Consents:
- Terms of Service (account usage, cash purchases, etc.)
- Personal data processing (email, nickname, IP address, and other data required for security, service provision, and personalization)
- Email verification (sending an activation link)
Failure to provide these consents will prevent account creation.
Optional Consents:
- Marketing communications (promotional emails)
- Game preference-based recommendations
You may withdraw optional consents at any time through your account settings.
Information Collected Automatically
- Technical data: IP address, device identifiers, browser information
- Game data: Nickname, server, level, ranking
- Cookies: Access logs and advertising tracking (see Cookie Policy)
Information from Third Parties
- Social login providers (Google, Facebook, Apple): profile data authorized by the user
- Payment processors: transaction-related information
2-1. Use of Information by Softnyx
Marketing
Receiving promotional emails and newsletters is optional. You may unsubscribe at any time by:
- Logging into My Page
- Selecting “Disable marketing notifications”
Service Notifications
Service updates, policy changes, and important notices are sent via email as mandatory communications, in accordance with LGPD Art. 6 and PDPA Art. 6.
2-2. Email Verification
Email verification is mandatory. During registration, users must activate their account through a link sent to their email address.
Purposes:
- Account security
- Prevention of spam and fraudulent accounts
Supported domains:
Gmail, Apple, and other widely used email domains.
Restrictions:
Domains used by only 1–10 users (approximately 15,000 domains) are not supported.
If you do not receive the verification email, please contact: cs@softnyx.com
3. Purposes of Processing and Legal Bases
Purposes
- Account management and authentication
- Fraud prevention and security maintenance
- Statistical analysis (anonymized data only)
- Marketing (with explicit consent)
Legal Bases (LGPD Art. 7, PDPA Art. 5, GDPR Art. 6)
- User consent
- Contract performance (service provision)
- Legal obligation compliance (e.g., tax records)
- Legitimate interest (fraud prevention, service improvement)
| Category | Time of Collection | Summary of Collected Data and Characteristics |
|---|---|---|
| A. Account Creation | When registering on Softnyx Assets | Personal data such as first and last name, email address, username, date of birth, country, gender, and related information is collected. If a third-party account is linked, information from that service may be combined with the Softnyx account. |
| B. Use of Assets | When visiting or using the website or services | Data such as IP address, browser type, hardware/software information, game data, purchase history, and usage data collected through cookies and similar technologies is collected and combined. (Public information: usernames and data linked to third-party accounts may be publicly displayed in rankings or other game features.) |
| C. Contests / Promotions | When participating in contests, draws, or promotions | Names, address, contact information, age, date of birth, gender, and submitted content are collected. Additional information may be requested for prize delivery purposes. |
| D. Customer Support | When using customer support services | Contact details and detailed information regarding reported issues, as well as actions taken to resolve them, are collected. |
| E. Newsletters / Surveys | When subscribing to marketing messages or participating in surveys | Consent to receive emails or messages is collected, along with survey responses used to improve user experience. (Users may unsubscribe via their profile page.) |
| F. Online Purchases | When purchasing products or services (digital content) | Softnyx does not directly collect credit card or billing information. Such data is processed by external payment providers, and users must review their policies. Softnyx may collect email addresses for post-purchase communications. |
| G. Social Media Accounts | When linking Facebook, Google, Apple, or other social media accounts | Information permitted by the user based on their privacy settings is collected and used to optimize simplified login processes and improve user experience. |
4. Protection of Minors
Users under the age of 13 (or the age specified by local law) require parental or legal guardian consent, in compliance with LGPD Art. 14, PDPA, and GDPR Art. 8.
Consent Procedure:
Verification via parent/guardian email / Written consent when required
If data from a minor is collected, guardian contact information must be provided to: cs@softnyx.com
| Category | Summary and Key Content |
|---|---|
| Prohibition of Data Collection | Softnyx does not knowingly collect or store personal information from children under the age of 13 under United States regulations, or under the minimum applicable age as defined by the laws of the relevant jurisdiction. |
| Permitted Data Collection | Technical information necessary for service provision and internal operation may be collected, including from users who are minors, provided it complies with applicable laws. |
| Parental Inquiries | If a parent or legal guardian believes that their child’s personal information has been collected or used unintentionally, they may log in to the relevant account and contact Softnyx immediately through the “Customer Inquiry” section. |
| Emphasis on the Role of Parents | Parents are encouraged to instruct their children never to share personal information—such as real names, addresses, or phone numbers—without adult authorization. |
| Recommendations | Softnyx recommends that parents familiarize themselves with the parental control features of the devices used by their children and supervise their online activities whenever possible. |
5. User Rights
In accordance with LGPD Art. 18, PDPA Art. 14, and GDPR Arts. 15–22, users have the right to:
- Access their data
- Correct inaccurate data
- Request deletion (“right to be forgotten”)
- Request data portability
- Object to marketing use
- Withdraw consent at any time
Requests may be submitted via cs@softnyx.com or through account settings. Softnyx will respond within 15 days.
Brazilian users may also request data anonymization under LGPD Art. 18.
5-1. Access and Data Retention
[Access and Modification of Information]
Users may review, correct, update, or request the deletion of their personal data at any time by logging into their Softnyx account.
To review or modify personal data, users must sign in to the relevant site, as applicable: https://www.softnyx.com
Account access requires entering a password.
If a user wishes to deactivate their account, they may send an email to cs@softnyx.com or submit a request through the “Customer Inquiry” section of the website.
[Withdrawal of Consent and Exercise of Rights]
Users may withdraw their consent at any time and exercise their ARCO rights (Access, Rectification, Cancellation, and Opposition) as recognized under applicable data protection laws.
Requests must be submitted via email to: cs@softnyx.com
5-2. Data Retention Period and Data Deletion
Softnyx will delete personal data when any of the following conditions apply:
- The user terminates the contract.
- The account is deactivated.
- The user withdraws consent.
- The user explicitly requests data deletion through the “Customer Inquiry” section.
However, data may be temporarily retained in the following cases:
- Resolution of disputes and compliance with legal obligations.
- Enforcement of the Terms of Service or other agreements with the user.
- Existence of legitimate interests (e.g., fraud prevention, record-keeping).
- Processing requests to unlink or disconnect linked SNS accounts.
Data Deletion Upon User Request
Softnyx deletes information in accordance with the following criteria.
Data deleted immediately:
- Information linked to connected accounts (Facebook, Google, Apple)
- Email data
- Login records
- User profile and settings
- In-game activity data (in accordance with applicable policies)
- Customer support inquiry history and attached files
5-3. Deletion of Facebook (Meta) Data
In accordance with Meta platform policies, when a user requests the deletion of Softnyx-related data through their Facebook account settings, the deletion of Meta-linked data is processed through Softnyx customer support systems.
Users who access services via a Facebook-linked account may request deletion of linked data through Softnyx’s “My Page.”
5-4. Deletion of Apple Data
In accordance with Apple platform policies, when a user requests the deletion of Softnyx-related data through their Apple account settings, the deletion of Apple-linked data is processed through Softnyx customer support systems.
Users who access services via an Apple-linked account may request deletion of linked data through Softnyx’s “My Page.”
5-5. Deletion of Google Data
In accordance with Google platform policies, when a user requests the deletion of Softnyx-related data through their Google account settings, the deletion of Google-linked data is processed through Softnyx customer support systems.
Users who access services via a Google-linked account may request deletion of linked data through Softnyx’s “My Page.”
5-6. Account Reuse After Data Deletion
The same rules apply to Facebook, Google, and Apple accounts:
- After data deletion, users may sign in again using the same social account.
- There is no waiting period (“cooldown”) required to re-register.
Deleted information will not be used for any other purpose and will not be retained beyond the period strictly necessary.
For technical reasons, residual copies stored in backup systems may remain for up to one month before being permanently deleted.
5-7. Account Withdrawal Policy
Method of Withdrawal Request
Users may request account withdrawal through one of the following methods:
- Submitting a withdrawal request via customer inquiry.
- Sending a withdrawal request email to the designated email address.
- Users may be required to provide information necessary to identify the account.
Identity Verification
Upon receipt of a withdrawal request, Softnyx conducts identity verification procedures to protect accounts and personal data. If identity verification is not completed, withdrawal processing may be restricted.
Withdrawal Processing
Once identity verification is completed, the account withdrawal will be processed. Upon withdrawal, access to the service is immediately restricted and the account cannot be restored. After withdrawal, related data is processed in accordance with applicable laws and internal policies.
Important Notes
- Withdrawn accounts cannot be reused or recovered.
- Even after withdrawal, certain information may be retained for a limited period as required by applicable laws.
6. Data Sharing
[Recipients of Data Sharing]
6-1. Companies Within the Softnyx Group
Purpose: Service improvement, provision of personalized content, and internal operational support.
Information shared: Email address, ID, nickname, game data, and other necessary data.
Conditions: Group companies must comply with LGPD Art. 7, PDPA Art. 11, and GDPR Art. 6 through data processing agreements.
Softnyx is not responsible for any independent data processing carried out by these companies.
6-2. Service Providers and Partners
Recipients include: Platform providers (e.g., server hosting services), payment processors, customer support service providers, and analytics tools (e.g., Google Analytics).
Purpose of Data Sharing: To provide services, support operational activities, and improve service performance.
Types of Data Shared: Email address, payment transaction records, and anonymized statistical data.
Conditions for Data Sharing: All service providers are required to comply with applicable data protection regulations, including LGPD (Article 9), PDPA (Article 11), and GDPR (Article 28), through data processing agreements. Service providers are prohibited from using shared data for marketing purposes without the user’s explicit consent.
6-3. Legal Requirements
Recipients: Judicial, administrative, or tax authorities (including compliance with Peruvian Law No. 29733).
Purpose: Compliance with legal obligations and investigations related to fraud or unlawful activities (e.g., intellectual property infringement, misconduct).
Information shared: Account data, game data, communication records.
Conditions: Disclosure is made only in response to valid official orders.
6-4. Protection of Legal Rights
Recipients: Legal advisors, consultants, and law enforcement authorities.
Purpose: To exercise or defend Softnyx’s legal rights in cases of contractual breaches or fraudulent conduct.
Information shared: Account data, game data, and communications related to violations.
Principle: Only the minimum necessary data is shared, in accordance with LGPD Art. 6 and GDPR Art. 5.
6-5. Protection of Third Parties
Recipients: Competent authorities and relevant third parties.
Purpose: To protect the rights, property, or safety of users or other individuals (e.g., prevention of inappropriate conduct involving minors).
Information shared: Relevant account data and communications.
6-6. Sale or Transfer of Business or Assets
Recipients: Successors or acquirers in the event of a merger, acquisition, reorganization, or bankruptcy.
Purpose: To ensure continuity of service.
Information shared: Account data and game data.
Conditions: Users will be notified in advance in accordance with LGPD Art. 7, PDPA Art. 11, and GDPR Art. 6.
[Public Forums]
Information shared on public boards, chats, or forums (e.g., nicknames or posts) may be visible to other users.
Users are advised not to post personal data such as email addresses or phone numbers.
[Prohibition of Data Sharing for Marketing]
Softnyx does not share personal data with third parties for marketing purposes without the user’s explicit consent, in accordance with LGPD Art. 8, PDPA Art. 5, and GDPR Art. 7.
[International Data Transfers]
Data is primarily stored on servers located in Peru and may be transferred to servers in the United States or Korea as necessary.
Safeguards include:
- Standard Contractual Clauses (SCCs)
- Data encryption, in accordance with LGPD Art. 33, PDPA Art. 12, and GDPR Art. 46
Users will be clearly informed whenever an international data transfer occurs.
| Category | Summary and Key Content |
|---|---|
| Information from Other Sources | Softnyx may obtain information from Softnyx group companies, social networks, service providers, and authorized partners, provided there is a valid legal basis for such sharing. This information may be combined with data collected directly by Softnyx to improve service delivery. |
| Data Transfers | All information containing personal data may be transferred to Softnyx Co., Ltd., the parent company located in the Republic of Korea, for storage and security purposes. Korean data protection laws provide an adequate level of protection for the processing of personal data. |
7. Security
Measures Implemented
- SSL/TLS encryption
- Password protection through hashing
- Regular security audits
User Responsibility
- Use of strong and secure passwords
- Completion of email verification is recommended
Security Incidents
In the event of a data breach, Softnyx will notify the competent authorities and affected users within 72 hours in accordance with the GDPR, and within a reasonable timeframe as required under the LGPD.
7-1. Technical and Administrative Security Measures
Softnyx implements various technical and administrative measures to protect users’ personal data.
These measures are designed to prevent unauthorized access, use, modification, or disclosure of information.
Softnyx’s security framework includes, but is not limited to:
- Preservation of the confidentiality of collected data
- Restriction of unauthorized access
- Security protocols for data storage and processing
Information generated by users and publicly displayed (such as rankings, scores, or similar content) is not considered confidential by its nature.
Softnyx requires its service providers and partners who process data on its behalf to comply with the same security standards and data protection obligations, in order to prevent misuse or unauthorized alteration of personal data.
Despite these measures, the Internet environment cannot guarantee absolute security, and security risks continue to evolve.
Accordingly, Softnyx and its providers cannot guarantee complete security during the collection, storage, and processing of data.
Users are advised to exercise caution when sharing personal information in online environments.
8. Data Retention Period
- Personal data will be deleted within 30 days after account deletion.
- Backup copies may be retained for up to 90 days before being permanently deleted.
- Information required to comply with legal obligations (such as tax or accounting records) will be retained for up to five (5) years, in accordance with LGPD Article 15.
9. Cookies and Tracking Technologies
Types of Cookies Used
- Essential cookies
- Functional cookies
- Analytical cookies
- Advertising cookies
Cookie Management
Users may accept or reject cookies through the consent banner, in compliance with the GDPR.
Third Parties Involved
Google Analytics, Advertising platforms
In accordance with data protection regulations, Softnyx informs users that the following website(s): https://www.softnyx.com use cookies or small files stored in the user’s browser to recognize previous browsing activities.
Softnyx uses Consent Cookies and Essential Cookies.
These files are necessary to simplify the registration process and allow users to access services quickly and securely.
Without these cookies, certain functions of the website may be limited or may not function properly.
Access to information stored in cookies is restricted exclusively to Softnyx and authorized service providers that support related services.
Other users cannot access the information contained in cookies.
10. Policy Updates
- Softnyx will notify users of any changes to this Policy via email or notices on the website.
- When significant changes are made, new consent will be requested in accordance with LGPD Article 8 and GDPR Article 7.
11. Contact Information
Softnyx Peru S.A.C.
Address: Calle Mendiburu No. 878, Office 401, Miraflores, Lima, Peru
Data Protection Officer (DPO):
Joe Park (in compliance with the GDPR)
Phone
+51 1 7026443